Have you got questions about The Best Wedding App? We’ve got you covered! Here are a list of our most frequently asked questions.If we have not listed your question, please feel free to get in touch with our team at firstname.lastname@example.org
What is The Best Wedding App?
A comprehensive digital platform comprising of an app and a website made specifically for the wedding industry by two industry professionals. Our digital platform works like a dating style app, where couples are matched to their ideal suppliers based on date, time and location.
How much does it cost?
For less than $1.58 a day or $11 a week, you can be listed on our comprehensive digital platform which consists of an app and a website. You will also have access to our private Facebook couples or suppliers page where you can connect with other like minded people.The Best Wedding App is free for couples to use to plan their day.
Am I locked in to a contract?
Yes, when you initially join The Best Wedding App, you are committing to a year on our platform. We believe it takes up time to build brand awareness that is why we have decided to make your first year on a yearly contract. If you would like to cancel after your year has come to an end, please get in touch with us at email@example.com
How do I access my listing?
Please head over to the website www.thebestweddingapp.com where you can login, create your listing, update your listing and manage your profile.
Download the app via the Apple App Store or the Google Play Store. You will then be able to enter your login details and access to your profile.
Please head directly to the website to the advertiser location. You can join by clicking the supplier information page and clicking the ‘Register your business’ option. We can’t wait to have you as part of The Best Wedding App.
Once I create my listing can I edit it?
Absolutely, you have full control with your profile. All you have to do is login and go to “My listings” you can edit anything you would like there.
How do I add more photos to my listing?
Please login and go to “My listings” you can edit or add your photos directly through the my listings portal. You can add up to 30 photos on our platform.
What are your T & C’s?
Please head to the bottom of the website where you can read our Terms and Conditions.
Do you have any guidelines we need to follow?
Yes, we want this to be a safe platform for all, so we have an extensive Community Guidelines section. These can be read here.
Is The Best Wedding App offering the product to us?
No, The Best Wedding App is just a conduit between the supplier and the couple. We basically introduce you to one another and the transaction takes place between you both.
How do I retrieve my password?
Simply hit the button that says “forgot password” you will then have to go back to your email where you can retrieve an email from us and edit your password through there. Please remember you can also login with Facebook and Google, as you may have entered our site through other channels.
How do I delete my profile?
Please contact us directly on firstname.lastname@example.org and we will delete your profile once we have it is writing that you wish to remove your listing. Please remember the first year is on a contract and after that you are on a month to month basis. We ask for one months written notice, after your yearly contract has ended, if you wish for your listing to be removed.
How do I enter a promo code?
After you have gone through the entire process of setting up a listing, you will head to the payment gateway “Stripe” You will have to enter your credit card details on the right hand side of the page, on the opposite side to the credit card details section, you will see enter your promo code. Once entered, this will then reduce the initial or monthly payments depending on the promo code.
What is Stripe and is it secure?
For safety measures we use an external payment portal called Stripe which stores your details and collects your payment information. You can find their terms and conditions at https://www.stripe.com/au
Is my information secure?
Absolutely, we are committed to protecting your data. Our CRM Zoho (https://www.zoho.com) will hold your name, business name and contact. Stripe holds your payment information.
My payment did not go through, what do I do now?
Please try your banking details again through Stripe. You may have entered the wrong credit card information or you may no have enough funds on your card. Please contact your bank directly if you cannot resolve the issue.
There seems to be technical difficulties on the app, what do I do?
Please get in touch with our team at email@example.com if we are not aware of the problem we will get our tech department to fix it asap. Please remember we are always striving our best to give you the best possible outcome. Please check your internet connection, you can even delete and reload the app to make sure you are running the newest version of the app.
What is the spotlight on supplier?
A Spotlight on Supplier and/or Social Pop are paid advertising extras for wedding suppliers. A Spotlight on Supplier is an article written for your business and featured for 1 month on The Best Wedding App Blog. You will find the option to add a Spotlight under “my listings” on the website. Numbers are capped monthly and we require you to send us some good quality dropbox photos of your business and you will be required to fill in a questionnaire before submitting your payment. If we are full for the month we may ask you to try again next month. If we are not full please allow up to a full month before your article will be published.
How do I get an Instagram and Facebook feature?
A Social Pop is a 1 time feature or “shout-out” on Facebook, Instagram and Pinterest. Under “My Listings” you will find the Add Social Pop button. You simply submit the request and you will be taken to the payment gateway. We will then have your Social Pop running within the month.
Can I cancel my booking with a supplier that I have found through The Best Wedding App?
The Best Wedding App in a conduit for connecting Couples with Suppliers and acts as a hub to consolidate planning. As we not responsible for any bookings through the app any amendments, cancellations can not be facilitated through the app. If you have a problem with your chosen supplier or you need to cancel your booking every supplier will have their own Terms and Conditions. Please contact the supplier directly where you can come to a mutual decision with regards to your booking.
Can I review a supplier?
Yes, you can either do this through the app directly or you can do this via Google.
I love using The Best Wedding App.
We are so glad you love using our service. You can spread the love by telling all your friends and family about us, you can also rate and review us on Facebook and through the app store.
How do I cancel my listing?
Please contact The Best Wedding App HQ by email at firstname.lastname@example.org and please include your phone number in your email. Please remember, as per our terms and conditions, all initial subscriptions are on a yearly contract. If you wish to cancel before your first year is over, you will be charged the full yearly fee. After one year, your subscriptions rolls over to a month by month contract with the option to cancel at any time.